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ISO Management Systems Video-Learning

INTRODUCTION

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BENEFITS OF QUALITY MANAGEMENT SYSTEM TO AN ORGANIZATION

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1.0 INTRODUCTION TO QUALITY MANAGEMENT SYSTEM AND THE STANDARD

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2.0 QUALITY MANAGEMENT PRINCIPLES

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2.1 Customer focus

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2.2 Leadership

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2.3 Engagement of people.

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2.4 Process approach

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2.5 Improvement

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2.6 Evidence-based decision making.

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2.7 Relationship management

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3.0 PROCESS APPROACH

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3.1 GENERAL

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3.2 THE PDCA CYCLE

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4.0 CONTEXT OF THE ORGANIZATION

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4.1 Understanding the organization and its context

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4.2 Understanding the needs and expectations of interested parties

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4.3 Scope of organization’s Quality Management System

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4.4 Quality management system and its processes

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5.0 LEADERSHIP

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5.1 Leadership and commitment

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5.2 The Quality Policy

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5.3 Roles, responsibilities and authorities

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6.0 PLANNING

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6.1 Actions to address risks and opportunities

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6.2 Quality objectives

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6.3 Planning of changes

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7.0 SUPPORT

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7.1 Resources

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7.2 Competence

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7.3 Awareness

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7.4 Communication

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7.5 Documented information

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8.0 OPERATION

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8.1 Operational planning and control

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8.2 Requirements for products and services

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8.3 Design and development of products and services

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8.4 Control of externally provided processes, products and services

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8.5 Production and service provision

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8.6 Release of products and services

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8.7 Control of nonconforming outputs

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9.0 PERFORMANCE EVALUATION

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9.1 Monitoring, measurement, analysis and evaluation

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9.2 Internal audit

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9.3 Management review

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10.0 IMPROVEMENT

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10.1 GENERAL

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10.2 Nonconformity and corrective action

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10.3 Continual improvement

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